AWRA Photo · Delivery & care

Shipping Policy

From your finished portrait to your inbox or your doorstep.

Last updated October 22, 2026

1. Digital downloads

Once your finished portrait is ready and payment is confirmed, your digital download is available immediately. We email your download link to the address used for your order. Where available, a link also appears on the order confirmation page.

Digital portraits are delivered as high-resolution, watermark-free 4K PNG files (4096 × 4096 px), unless a different format is stated in your order. Digital delivery does not include a physical print or shipping charge.

Portrait creation and any requested refinements take place before the finished file is released. If your link has not arrived, check your spam folder or contact info@awraphoto.com.

2. Production time for printed products

Every fine art paper print and canvas is custom-made to order. Print production takes 2–3 business days after your final portrait is approved, payment is confirmed, and your shipping address is verified. This includes printing, quality checks, framing where applicable, and preparation for dispatch.

Portrait preparation is separate from print production. Allow 3 days for portrait preparation before approval; requested refinements or delays in approval may extend this stage.

Production time is separate from shipping time. A business day is Monday through Friday, excluding public holidays.

3. Shipping & tracking

After dispatch, shipping typically takes 5–8 business days. Alaska and Hawaii may take longer. We will email a shipping confirmation with your tracking number.

Delivery dates are estimates, not guarantees. Carrier delays, peak seasons, severe weather, and other disruptions can affect transit times. Please use the estimate provided with your order.

Tracking may initially show “Label Created” or “Awaiting Item.” This means a label has been generated; it does not confirm that the delivery carrier has received the package. Updates appear as the carrier scans your parcel. If tracking remains at this stage for 3–5 business days after your shipping confirmation, contact us so we can check its status.

4. Free shipping

Standard shipping is included on all fine art and canvas orders delivered to a United States address. It is applied automatically at checkout; no discount code is needed. Any applicable sales tax is shown separately at checkout.

5. Where we deliver

Digital downloads are available worldwide. Fine art paper prints and canvas currently ship to United States addresses only. We do not offer international shipping for physical products.

6. Your shipping address

Please check your full address, ZIP code, and apartment or unit number before placing your order. AWRA Photo is not responsible for delivery problems caused by an incorrect or incomplete address you provide, subject to your rights under applicable law.

Need to correct an address? Email info@awraphoto.com immediately with your order number and the correct address. We can amend an address before production begins. Once production has started, changes cannot be guaranteed.

Address verification holds. We may pause an order if an address cannot be verified—for example, an unrecognized ZIP code, a mismatched state or country, or a missing unit number. Canvas orders require a street address; PO Boxes cannot be used for canvas delivery.

We will email you if confirmation is needed. Production remains paused until the address is verified, and the production estimate begins once the hold is resolved and all other order requirements are complete. Shipping time begins after dispatch. Contact us with your order number if you need help resolving a hold.

7. Delayed, lost, or damaged orders

If tracking shows no movement for 10 business days, or your order appears lost, email us with your order number. We will investigate with the carrier and keep you informed. You can contact us sooner if your order is overdue or the carrier confirms it is lost.

If we cannot dispatch within the stated timeframe, we will contact you with a revised estimate and the option to agree to the delay or cancel for a prompt refund of unshipped items.

For damaged, defective, incorrect, or lost items, see our replacement and refund terms. These shipping estimates do not limit your rights under applicable law.

8. Questions? We’re here.

Our concierge team can help with delivery questions, address updates, and tracking. Email info@awraphoto.com and include your order number.